Effective Date: November 17, 2024
Welcome to Wearex.lk. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (https://wearex.lk/) or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details (email address, phone number), shipping address, and payment details for processing your orders.
- Non-Personal Information: Data such as your IP address, browser type, and website usage patterns for improving your user experience.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders.
- Communicate with you regarding your orders, inquiries, or promotions (if subscribed).
- Enhance and personalize your shopping experience.
- Ensure compliance with legal requirements.
3. Sharing of Information
We respect your privacy and do not sell or share your personal information with third parties, except as necessary to:
- Fulfill orders using our trusted third-party courier partners.
- Process payments through secure payment gateways.
- Comply with legal obligations or protect against fraudulent activities.
4. Payment and Security
We offer two payment modes:
- Online transfer.
- Cash on delivery (COD).
We use secure systems to ensure your payment details are protected. However, Wearex.lk is not responsible for any unauthorized access due to external breaches.
5. Shipping Policy
- Delivery is handled by third-party courier services.
- Shipping time: 3-7 working days.
- Delivery may be delayed during unforeseen circumstances like bad weather or courier service disruptions.
6. Return, Refund, and Exchange Policy
Please note that we do not accept returns, provide refunds, or facilitate exchanges. Ensure that you carefully review your order before finalizing your purchase.
7. Data Security
We implement robust security measures to protect your personal data. However, no system can guarantee 100% security, and we encourage you to protect your login credentials.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccuracies in your information.
- Opt out of promotional communications at any time.
9. Contact Us
If you have questions or concerns about this Privacy Policy, feel free to contact us:
- Email: info@wearex.lk
- WhatsApp (Only): +94777228225
10. Updates to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Please review this page regularly for updates.
By using our website or services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Wearex.lk for your innerwear and lifestyle needs.