Effective Date: November 17, 2024
At Wearex.lk, we strive to provide our customers with high-quality products and exceptional service. Please read our Refund and Returns Policy carefully before making a purchase.
1. No Return Policy
1.1. All sales are final: We do not accept returns for any products purchased on our platform.
1.2. Customers are advised to carefully review product descriptions, sizes, and details before confirming their order.
2. No Refund Policy
2.1. Refunds are not offered: Once an order has been processed and payment has been completed, refunds cannot be issued under any circumstances.
3. No Exchange Policy
3.1. Exchanges are not permitted: Products purchased cannot be exchanged for another size, color, or item.
4. Order Cancellations
4.1. Orders cannot be canceled once they have been confirmed and payment has been processed.
4.2. For COD orders, once dispatched, the customer is obligated to accept the delivery.
5. Product Quality
5.1. We are committed to providing high-quality products. If you encounter a defect or issue with your order, please contact us at info@wearex.lk or via WhatsApp at +94777228225 within 24 hours of receiving your order.
5.2. In such cases, we will assess the situation on a case-by-case basis and determine the appropriate resolution.
6. Shipping and Delivery
6.1. Once an order is shipped, Wearex.lk is not responsible for delays, damages, or loss caused by the third-party courier service.
6.2. Customers are advised to ensure someone is available to receive the order at the delivery address provided.
7. Contact Us
If you have any questions or concerns regarding this policy, feel free to contact us:
- Email: info@wearex.lk
- WhatsApp (Only): +94777228225
By placing an order with Wearex.lk, you agree to the terms outlined in this Refund and Returns Policy. Thank you for choosing us as your trusted online shopping destination!